Plan your Baby Terms & Conditions
1. About Us & General
Our mission at Plan your baby is to support anyone on their fertility journey through providing fertility education, products, and services.
We are passionate about helping people and, ‘doing what is right’ for the user is at the heart of everything we do. We hold ourselves to the highest ethical and legal standards and we value hearing from you. If you have any questions or ideas on how we can improve the quality of the education, products and services we provide, please contact us.
Please read these terms carefully so that you understand them. These terms cover all the Products, Services and Content we provide to you through our Website.
Any reference to “Plan your baby ”, “our”, “us”, “we” and “Company” are references to Plan your baby Ltd, a limited company registered in England and Wales (company number 13669100), the registered address being Plan your baby Ltd, 11 Brightlingsea place, E14 8DB, London. Except for our Healthcare Consultations and Ultrasound Services, where we provide medical advice, all our other Services, including our content, customer care line 07925974749 and our book a call service provide general healthcare information and not medical advice, diagnosis and/or treatment. Our information services are not a substitute for a doctor or other healthcare professional. You should not take or stop taking any action (such as taking or not taking medicines) based on information from our information services. We make no warranties in relation to the output of our information services.
“Content” – we provide a range of content on our Website, including product and service descriptions, blogs, videos, and images.
“Clinicians” – our Healthcare Consultations are provided using appropriately qualified medical professionals such as doctors, nurses and pharmacists based in the UK
“Healthcare Consultations” – our Clinicians;
• provide telephone consultations and video consultations via our Third-Party Clinical System,
• where appropriate they may prescribe medicines during video Healthcare Consultations when photo ID has been provided and in line with our prescribing formulary: and
• make referrals when required to other healthcare providers to ensure continuity of care.
“Services” – these include Healthcare Consultations, Ultrasound Services and the Home Testing Services.
“Partner Provider” – means third party providers who are engaged by Plan your baby to provide healthcare services including Home Testing Services and Ultrasound Services
“Third-Party Clinical System” – we utilize Semble Technology Limited software to provide video Healthcare Consultations
“Ultrasound Services“ – we work with Partner Providers to offer Ultrasound Services through a network of nationwide clinics
“Website” – we provide Content and Services via our Website https://www.planyourbaby.co.uk
“Website Provider” –our website is managed and hosted by the third-party provider WIX.
We only provide our Healthcare Services and Ultrasound Services to people 18 years old and over.
2. Our Healthcare Consultations
IMPORTANT EMERGENCY NOTICE
Please note that Plan your baby is NOT to be used in an EMERGENCY situation
OUR SERVICES ARE NOT SUITABLE FOR ANY EMERGENCY SITUATION OR DIAGNOSIS OR TREATMENT THAT REQUIRES A PHYSICAL EXAMINATION.
IF YOU BELIEVE THAT YOU OR THE PERSON YOU ARE ASSISTING IS IN AN URGENT OR EMERGENCY SITUATION (OR YOU THINK THERE IS THE OPPORTUNITY FOR THIS SITUATION TO ESCALATE TO ONE CONSIDERED TO BE AN EMERGENCY SITUATION) OR YOU REQUIRE URGENT OR EMERGENCY TREATMENT YOU MUST IMMEDIATELY DIAL 999.
MEDICAL EMERGENCIES CAN INCLUDE (BUT THE FOLLOWING IS NOT AN EXHAUSTIVE LIST):
• Loss of consciousness
• An acute confused state
• Fits that are not stopping
• Persistent, severe chest pain
• Breathing difficulties
• Severe bleeding that cannot be stopped
• Severe allergic reactions
• Severe burns or scalds
• Pain and bleeding in early pregnancy
Call 999 immediately if think you or someone else is having a heart attack or stroke.
a) We provide our Healthcare Consultations using our Third party Clinical System and by telephone. We use other communication methods such as email and SMS to provide other Services where appropriate. b) You should always seek advice from a medical Clinician in person if you are unsure about whether you have been able to adequately explain or communicate your medical needs through our Healthcare Consultations, or if you have any
concerns about the advice you receive from us or if it is different from other advice you have received.
c) If you use our Healthcare Consultations or content, we strongly encourage you to discuss any information you receive
from us with your GP or usual medical Clinician.
d) Clinicians will be doctors registered with the General Medical Council, appropriately qualified nurses registered with the Nursing and Midwifery Councilor pharmacists registered with the General Pharmaceutical Council.
e) If you do not attend pre-booked Healthcare Consultations, are more than 15 minutes late or cancel without 48 hours’ notice, you may be liable for cancellation charges (in an amount up to the price of the Healthcare Consultation, if we are unable to find an alternative to take the booking slot) and/or further costs to rebook your appointment.